Shipping & Returns

Thank You for ordering with Loxx Hair! 

WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. IF YOU ABSOLUTELY NEED TO CHANGE YOUR SHIPPING ADDRESS,MAKE SURE YOU CHANGE IT ON THE WEBSITE AND ON THE PAYPAL SCREEN AFTER YOU ENTER YOUR CARD INFORMATION, IF NOT IT WILL GET SHIPPED TO YOUR BILLING ADDRESS!All Standard Ground Shipping in the USA is Free of Charge, see expedited rates at checkout. Shipping Only in the USA, we do not ship internationally.

1. How long is processing, shipping, and handling?Processing takes 1-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are shipped out the same day as long as the order is placed before 1pm Central Time on a Business day.  Domestic Express Shipping is 1-2 Business days depending on your location.Domestic Regular Flat Rate Shipping is 2-4 Business days depending on your location. All Packages Delivery is with UPS or USPS. Business days are Monday-FridayWe are not responsible for lost or stolen packages, in the case that packages or lost or stolen please contact your local post office to file a claim first, we will assist with any information that they may need.  Any issues/problems with packages must be notifiedwithin 24 hours of delivery.Tracking numbers are provided via email so please monitor your packages to prevent any issues. 

2. When will my tracking number start to update?After receiving a tracking email, Shipping Activity will become available after 24hrs. Please Track Your Package at www.USPS.com. Your Tracking Number will come to your email from PayPal. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at 872-806-7878.

Can I make changes to my order?

To ensure the fastest delivery possible, orders are processed quickly. Unfortunately, this means we cannot alter or change orders once payment is complete.

Return & Exchange Policy

Thank you for choosing Loxx Hair! We want you to be completely satisfied with your purchase. Here's how our return and exchange process works:

Unopened & Unused Products

We accept returns on unopened and unused hair extensions within 14 days of the delivery date.

To be eligible, the product must be in its original packaging, completely unaltered (not opened, worn, tampered with, colored, or had fingers drawn through it).

To start a return, please contact our customer service team at [email protected] with your order number and the reason for return.

Important Note Regarding Opened Products

To maintain the highest health and hygiene standards for our customers, we cannot accept returns or exchanges on opened hair extension products. This policy safeguards the well-being of our customers and staff.

Please carefully consider your purchase before opening the product packaging.

Return Process (if eligible)

Approved returns will receive a return shipping label.

Customers are responsible for return shipping costs, which are non-refundable.

Once we receive and inspect your return, we'll notify you about your refund status. Approved refunds will be processed to your original payment method, minus any shipping costs.

Changes to the Policy

We aim to provide the best possible customer experience. While we strive to maintain this policy, circumstances may require future adjustments.

5. Electronic PaymentsPaypal is our payment processor and they both validate and secure payments including debit and credit cards, Shipments paid by E-check must clear before shipments.